Privacy Policy

Purpose

EF Counselling is committed to protecting your privacy and handling your personal information respectfully, securely, and in accordance with Australian privacy law.

This policy explains what information is collected, how it is used, and how it is protected.

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What information is collected

EF Counselling may collect personal information including:

• your name and contact details

• information provided in intake forms

• counselling notes and session records

• payment and appointment information

Only information relevant to providing counselling services is collected.

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How your information is used

Your information is used to:

• provide counselling services

• maintain appropriate clinical records

• manage appointments and payments

• meet ethical, legal, and professional obligations

Your information is not used for marketing purposes and is not shared unnecessarily.

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Confidentiality and limits

All personal information is treated as confidential.

Information may be disclosed only when:

• there is a serious risk of harm to you or others

• disclosure is required by law or court order

• you provide written consent for information to be shared

Where possible, disclosures are limited to what is necessary.

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Storage and security

our information is stored securely in locked or password-protected systems, or other appropriately protected systems.

Reasonable steps are taken to protect information from:

• loss

• unauthorised access

• misuse or disclosure

 

Accessing your information

You may request access to your counselling records at any time.

Requests will be handled within a reasonable timeframe and in accordance with applicable privacy laws.

In some limited circumstances, access may be restricted as permitted by law.

 

Retention of records

Counselling records are retained in accordance with applicable legal and professional requirements.

In general, records are kept for seven (7) years from the date of your last contact with EF Counselling, after which they are securely destroyed.

 

Privacy concerns or complaints

If you have concerns about how your information is handled, you may raise them directly with EF Counselling.

If the matter cannot be resolved, you may contact the Office of the Australian Information Commissioner (OAIC) or your relevant state privacy authority.

 

Contact

If you have questions about this Privacy Policy, please contact EF Counselling at:

📧 zoe@efcounselling.com.au